Delivery Information

We provide delivery and setup services for all event decor and hire items within our service areas, which include [List of Areas/Cities/Regions]. Delivery outside these areas may incur additional charges.
Delivery and setup fees vary based on the location of the venue, the size of the order, and the complexity of the setup. All fees will be clearly outlined in your quote.

We will coordinate with you or your venue to schedule a convenient delivery and setup time. This typically occurs on the day of the event or the day before, depending on availability and venue access.
It is the client’s responsibility to ensure the venue is accessible at the agreed-upon time. If access is delayed or restricted, additional waiting time charges may apply.

Our team will handle the setup and styling of all hire items according to the agreed-upon design and layout. This includes arranging backdrops, flower walls, centerpieces, chair covers, and any other hired decor items.
We strive to ensure everything is set up to the highest standard. If you have any specific requirements or changes, please inform us ahead of time to ensure they can be accommodated.

After your event, we will return to the venue to collect all hire items. Collection typically occurs the same day or the following day, depending on the venue’s policies and our schedule.
All hired items must be kept in good condition and in a secure location until our team arrives for collection. Any damage or loss of items will incur additional charges as per our Hire Agreement.

Once our team has completed the setup, responsibility for all hire items is transferred to the client. It is the client's responsibility to ensure that hired items are treated with care and returned in the same condition they were delivered.
Any damages, loss, or theft of items will be charged at full replacement value or repair costs.

Please ensure our team has adequate access to the venue for delivery, setup, and collection. This includes access to loading bays, elevators (if applicable), and clear paths to the event space.
Any restrictions that may cause delays or additional labor must be communicated to us in advance. Failure to do so may result in additional fees.

Changes to the delivery, setup, or collection schedule must be made in writing and confirmed at least 72 hours before the event date. Last-minute changes may incur additional charges.
In the event of a cancellation, please refer to our Cancellation Policy for details on applicable fees.

For outdoor events, the client is responsible for ensuring suitable weatherproofing for all hired items. In adverse weather conditions, our team reserves the right to modify the setup or take other necessary precautions to protect the hire items.

Our team adheres to all health and safety guidelines during delivery, setup, and collection. We expect the venue and clients to do the same to ensure a safe environment for everyone involved.